Insights for Modern Operators
Ideas shaping

process mapping
Top Alternatives to Lucidchart for Process Mapping
Lucidchart dominates diagramming, but its cost and limitations prompt users to seek alternatives. Explore tools offering unique features, better pricing, and seamless integration.
Brian Ragone
February 18, 2025

process mapping
Explained Process and Examples of Value Stream Mapping
Uncover how value stream mapping can boost efficiency and cut waste by visualizing processes from start to finish
Brian Ragone
November 18, 2024

technology
Navigating AI Transformation: The Path to System-Led Operations
Explore AI transformation to boost efficiency and drive innovation. Learn steps for integration and foster a collaborative HUMAN+AI culture.
Brian Ragone
November 13, 2024

process mapping
A Guide to Key Terms in Process Improvement
Understand the key terms in process improvement to enhance efficiency and streamline operations. Elevate your business strategy today.
Brian Ragone
November 11, 2024

business-operations
How to Write Process Documentation Like a Pro
Struggling with process documentation? Learn how to create a dynamic, up-to-date documents that boosts productivity, enhance communication and adapt..
Brian Ragone
November 10, 2024

process mapping
Choosing the Best Process Mapping Software
Unlock efficiency with right mapping software. Learn how visualizing workflows can streamline operations, enhance collaborations and...
Brian Ragone
November 4, 2024

process mapping
Comprehensive Guide to Process Mapping Software
Unlock workflow efficiency with process mapping software. Streamline operations, boost collaboration, and enhance compliance effortlessly.
Brian Ragone
October 30, 2024

process mapping
Setting up Hubspot Integration with Puzzle Software
Welcome to a new era of documentation — where flowcharting meets system monitoring! We're excited to unveil Puzzle's HubSpot sync integration!
Brian Ragone
April 5, 2024

business-operations
Citizen Developers in No Code Operations
Citizen Developers are the new change agent in business operations. Learn ho they foster innovation, agility and collaboration.
Brian Ragone
August 11, 2023

business-operations
Operational Debt: Navigating the Hidden Costs in Business Operations
Understand operational debt and how it impacts your business growth. Read about ways to prevent this hidden liability.
Brian Ragone
July 10, 2023

business-operations
Harnessing The Power of Structured Data in Your Business Operations
Unlock business efficiency with structured data. Enhance decision-making, boost productivity, integrate systems, and improve customer relations.
Brian Ragone
July 3, 2023

tool-tips
Zapier Examples: How to Streamline Your Workflows with Automation
Are you tired of spending hours on repetitive tasks that could be automated? Do you want to improve your productivity and efficiency in your work or personal life? Look no further than Zapier, a powerful automation tool that can help you streamline your workflows and save time.
Brian Ragone
March 30, 2023

business-operations
The Benefits of Customer Journey Mapping for Small Businesses
Learn how small businesses can benefit from customer journey mapping and improve their customer experience, increase customer loyalty, and boost sales.
Brian Ragone
March 29, 2023

business-operations
6 Critical Steps Your Change Management Process Should Follow
Change management is a process that helps organizations effectively navigate through transitions and transformations.
Brian Ragone
February 11, 2023

tool-tips
How to use Slack: 3 Tips to Streamline Communication
Many companies are managing remote teams, collaborating across various time zones, or coordinating full-time employees along with contractors and vendors. How do you keep all these communication channels organized without sacrificing work-life balance?
Brian Ragone
December 12, 2022

business operations
Your Ultimate Guide to Process Mapping in Business Operations
You wouldn’t walk five blocks to pay $5 for a bagel if you could get that same one for $2 across the street, would you?
Brian Ragone
October 10, 2022

business-operations
What is Business Operations? And Does Your Organization Need It?
Your organization has a way of working — leads are generated, emails are sent, meetings are held, deals are closed, projects started and completed, widgets manufactured and shipped, invoices sent and paid — but how exactly does all the work happen?
Brian Ragone
October 10, 2022

business-operations
10x Your Output: The System-Led Operations Guide
In the mid-2010's, OpenView — a Boston based venture capital firm — began actively advocating for software companies to adopt a product-led growth (PLG) strategy. You are likely familiar with this growth strategy — PLG gained significant attention and recognition as a go-to-market strategy, particularly in the software-as-a-service (SaaS) sector.
Brian Ragone