Insights for Modern Operators

Ideas shaping
the future of operations

process mapping

Top Alternatives to Lucidchart for Process Mapping

Lucidchart dominates diagramming, but its cost and limitations prompt users to seek alternatives. Explore tools offering unique features, better pricing, and seamless integration.

Brian Ragone

February 18, 2025

process mapping

Explained Process and Examples of Value Stream Mapping

Uncover how value stream mapping can boost efficiency and cut waste by visualizing processes from start to finish

Brian Ragone

November 18, 2024

technology

Navigating AI Transformation: The Path to System-Led Operations

Explore AI transformation to boost efficiency and drive innovation. Learn steps for integration and foster a collaborative HUMAN+AI culture.

Brian Ragone

November 13, 2024

process mapping

A Guide to Key Terms in Process Improvement

Understand the key terms in process improvement to enhance efficiency and streamline operations. Elevate your business strategy today.

Brian Ragone

November 11, 2024

business-operations

How to Write Process Documentation Like a Pro

Struggling with process documentation? Learn how to create a dynamic, up-to-date documents that boosts productivity, enhance communication and adapt..

Brian Ragone

November 10, 2024

process mapping

Choosing the Best Process Mapping Software

Unlock efficiency with right mapping software. Learn how visualizing workflows can streamline operations, enhance collaborations and...

Brian Ragone

November 4, 2024

process mapping

Comprehensive Guide to Process Mapping Software

Unlock workflow efficiency with process mapping software. Streamline operations, boost collaboration, and enhance compliance effortlessly.

Brian Ragone

October 30, 2024

process mapping

Setting up Hubspot Integration with Puzzle Software

Welcome to a new era of documentation — where flowcharting meets system monitoring! We're excited to unveil Puzzle's HubSpot sync integration!

Brian Ragone

April 5, 2024

business-operations

Citizen Developers in No Code Operations

Citizen Developers are the new change agent in business operations. Learn ho they foster innovation, agility and collaboration.

Brian Ragone

August 11, 2023

business-operations

Operational Debt: Navigating the Hidden Costs in Business Operations

Understand operational debt and how it impacts your business growth. Read about ways to prevent this hidden liability.

Brian Ragone

July 10, 2023

business-operations

Harnessing The Power of Structured Data in Your Business Operations

Unlock business efficiency with structured data. Enhance decision-making, boost productivity, integrate systems, and improve customer relations.

Brian Ragone

July 3, 2023

tool-tips

Zapier Examples: How to Streamline Your Workflows with Automation

Are you tired of spending hours on repetitive tasks that could be automated? Do you want to improve your productivity and efficiency in your work or personal life? Look no further than Zapier, a powerful automation tool that can help you streamline your workflows and save time.

Brian Ragone

March 30, 2023

business-operations

The Benefits of Customer Journey Mapping for Small Businesses

Learn how small businesses can benefit from customer journey mapping and improve their customer experience, increase customer loyalty, and boost sales.

Brian Ragone

March 29, 2023

business-operations

6 Critical Steps Your Change Management Process Should Follow

Change management is a process that helps organizations effectively navigate through transitions and transformations.

Brian Ragone

February 11, 2023

tool-tips

How to use Slack:  3 Tips to Streamline Communication

Many companies are managing remote teams, collaborating across various time zones, or coordinating full-time employees along with contractors and vendors. How do you keep all these communication channels organized without sacrificing work-life balance?

Brian Ragone

December 12, 2022

business operations

Your Ultimate Guide to Process Mapping in Business Operations

You wouldn’t walk five blocks to pay $5 for a bagel if you could get that same one for $2 across the street, would you?

Brian Ragone

October 10, 2022

business-operations

What is Business Operations? And Does Your Organization Need It?

Your organization has a way of working — leads are generated, emails are sent, meetings are held, deals are closed, projects started and completed, widgets manufactured and shipped, invoices sent and paid — but how exactly does all the work happen?

Brian Ragone

October 10, 2022

business-operations

10x Your Output: The System-Led Operations Guide

In the mid-2010's, OpenView — a Boston based venture capital firm — began actively advocating for software companies to adopt a product-led growth (PLG) strategy. You are likely familiar with this growth strategy — PLG gained significant attention and recognition as a go-to-market strategy, particularly in the software-as-a-service (SaaS) sector.

Brian Ragone